FAQs

Do you ship overseas?

Yes, we ship worldwide through our courier partner DHL. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so sign up to our newsletter mailing list for exclusive deals.

Do you have a size guide?

Yes! Please see size guide on every product page before checkout..

Can I return my other?

We always aim to give our customers the best so they love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Also, see return policy under the policy menu.

Is It safe to use my Mastercard or Visa card on your site?

Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, there’s also an option for a direct bank transfer. After transfers are done, please send order number and payment details to order@pepskru.com

We also use Paystack which is PCI DSS Level 1 Certified and audited by an independent PCI Qualified Security Assessor (QSA) and are PCI DSS 3.2 compliant as a Level 1 Service Provider, which is the highest, most stringent level of certification possible in the global payments industry.

What if the item I want is out of stock?

If an item has an upcoming restock date, it will be posted on the product page. Simply click on the size you are interested in and enter your email, and we’ll alert you when a full shipment has been received! You can also pay down to preorder the item.

Can I change or cancel my international order after it has been placed?

You are unable to neither make changes nor cancel your order after it has been placed. We advise that you ensure you are satisfied with your choice of order before checking out or you can live chat with us for assistance, we are always ready to help.